Bilingual Customer Service Specialist

Company: Sherwin Williams
Location: Mebane
Posted on: February 22, 2026

Job Description:

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will be an essential member of our team, directly influencing customer satisfaction and loyalty by providing exceptional service in both English and Spanish. You will employ your expertise in our products to assist a diverse range of customers, from homeowners to professional painters, ensuring they receive tailored solutions and advice for their painting projects. Your role will serve as a bridge between our Spanish-speaking clients and our vast array of products, enhancing their overall experience and supporting our commitment to excellence in customer engagement across all our retail platforms. Deliver superior customer service in both English and Spanish, addressing queries and concerns with professionalism. Engage with customers to understand their needs, recommending products and solutions to fulfill their requirements. Handle customer complaints and issues, ensuring resolution in a timely and satisfactory manner. Collaborate with the sales team to meet and exceed customer service standards and sales targets. Maintain up-to-date knowledge of our product range, promotions, and policies to provide accurate information to customers. Support the implementation of in-store promotions and events aimed at community engagement and brand promotion. Record customer interactions and transactions, analyzing details to forecast potential needs and sales opportunities. Fluency in English and Spanish Strong interpersonal and communication skills Proficiency in MS Office and CRM software Ability to handle stress and remain calm under pressure Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service Certification (optional but beneficial) Bilingual certification if available

Keywords: Sherwin Williams, Blacksburg , Bilingual Customer Service Specialist, Sales , Mebane, Virginia