Wireless Customer Service Representative - Paid Training
Company: DISH
Location: Wytheville
Posted on: October 30, 2024
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Job Description:
Company Summary
DISH, an EchoStar company, has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming, smart home installation services, mobile plans and
products and now we are building America's First Smart
Network---.Today, our brands include EchoStar, Hughes, DISH TV,
Sling TV, Boost Mobile and Gen Mobile. -
Department Summary
The Wireless Customer Service Representative role is part of a team
that is based out of our cutting edge Bluefield facility and will
be amongst the first to experience our latest state-of-the-art
wireless technology. Post-training production schedule may include
a rotation of at-home and onsite work based on performance and
business needs.You will have the opportunity to become a subject
matter expert in the Bluefield location and build excitement around
the latest wireless developments. Collaborating with your team
on-site will allow you to expand your professional network and
create future career opportunities.
Job Duties and Responsibilities
As a part of the Customer Experience Team (CXO), you will be the
voice of the company to our customers. This team focuses on
resolving customer issues, preventing future problems, and
promoting our services, while listening, connecting and caring for
the customer through voice and chat interactions. Team members
maintain strong knowledge of our wireless products, accessories and
pricing plans. Your mission is to be one of the best customer
support advocates in the industry. -Tasks and ResponsibilitiesTeam
members are responsible for providing quality customer service as
well as activation and technical support. Other responsibilities
include:Establish long-term customer relationships by providing
exceptional service and one-call resolutionMaintain strong
knowledge of our wireless products, accessories and pricing
plansProvide product suggestions and sell our products and services
to customersAccurately respond to customers' questions regarding
billing, devices, product features, troubleshooting, and hardware
operationIdentify opportunities and provide feedback by assessing
call trends and/or diagnostic improvements to provide a higher
level of customer service, performance and efficiencyTransform into
the best customer support advocate in the business, engaging with a
diverse consumer base to provide solutions for customer needs and
technical issues
Skills, Experience and Requirements
All candidates must haveHigh School diploma, GED, or equivalent
experienceAn awesome attitude with a customer-first mindsetA desire
to work in a collaborative team environmentIdeal candidates will
haveRelated customer service experience and/or training is a
plusExperience in the wireless industry is a plusFamiliarity with
wireless devices and their functionsFamiliarity with the process of
changing wireless providers -Strong sense of pride when assisting
customers with pricing, wireless devices, services and
productsAdaptability to different work environmentsHigh engagement
throughout the entirety of their shiftWillingness to work flexible
schedules - pay differential applies to weekends and evenings$2/hr
additional per hour worked after 6 pm$2/hr additional per hour
worked on weekendsAbility to smoothly operate Windows OS desktop
computers -Ability to multitask and effectively problem solve;
speaking with customers while logging information, following
different processes, and navigating customer toolsExcellent written
and verbal communication skills with the ability to provide a high
level of customer service -Willingness to proactively communicate
problems back to the businessA desire to continually improve and an
openness to being coached and developed - -What's in it for
you?Starting pay at $17.50/hrA 10% pay increase after 90 days
-Opportunity is our greatest benefitOur representatives are built
to work hard and rise. We offer defined career ladders and
extensive opportunity for upward mobility.We encourage personal and
professional growth by supporting you with all the virtual tools to
advance your career. -Company-provided equipmentExtensive Medical,
Dental, Vision InsurancePaid vacation and sick time401(k)
Investments -Company-matched fundsTuition reimbursementHeavily
discounted DISH, Sling, & Boost Mobile330 free channels including
premiums$5 monthly Sling Blue and Orange service$10 credit per line
(up to 5) for Boost Mobile
Salary Ranges
Compensation: $17.50/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: . -The base pay range shown is a guideline. Individual
total compensation will vary based on factors such as
qualifications, skill level, and competencies; compensation is
based on the role's location and is subject to change based on work
location. - -Candidates need to successfully complete a
pre-employment screen, which may include a drug test and DMV check.
Our company is committed to fostering an inclusive and equitable
workplace where every individual has the opportunity to succeed. We
are dedicated to providing individuals with criminal or arrest
records a fair chance of employment in accordance with local,
state, and federal laws. -The posting will be active for a minimum
of 3 days. The active posting will continue to extend by 3 days
until the position is filled. -
Keywords: DISH, Blacksburg , Wireless Customer Service Representative - Paid Training, Sales , Wytheville, Virginia
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