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Customer Service Representative - Paid Training

Company: DISH
Location: Wytheville
Posted on: July 9, 2024

Job Description:

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary

As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. -This role is a part of an on-site team that is based out of our cutting edge Bluefield facility.
Job Duties and Responsibilities

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! - -In this role, you will:Always have at least 2 days off in a rowSupport customers between the hours of 6 AM to 10 PM MTTwo shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a weekHave open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needsTake back-to-back tech support or customer service phone calls with customers throughout the entirety of your shiftEngage with a diverse consumer base to provide solutions for customer needs and technical issues -What's in it for you?

  • VA starting pay at $15.50/hr, WV starting pay at $15.00/hr -
    • Plus a pay differential of $2/hr when working weekends and evenings
    • 10% increase to your starting rate upon completing apprenticeship
    • Performance incentive plan above and beyond regular pay
    • Company-provided equipment
    • Extensive
      • Medical, Dental, Vision Insurance
      • PTO and Paid Sick Time
      • 401(k) Investments with Company-matched funds
      • Tuition reimbursement
      • Discounted DISH, Sling & Boost services
        • 330 free channels including premiums
        • $5 monthly Sling Blue and Orange service
        • $10 credit per line (up to 5) for Boost Infinite wireless
        • Opportunity is our greatest benefit
          • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. - to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!
            Skills, Experience and Requirements

            Ideal representatives have:High School diploma, GED, or equivalent experienceSix months of related customer service and troubleshooting experience -and/or trainingAn openness to being coachable and a desire to learn new techniquesAll representatives must have:Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsSuperb attendanceOpen availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidaysFlexibility with schedule changes every 12-15 weeksPosition is on-site and employee must reside within drivable distancePost-training production schedule may include a rotation of at-home and onsite work based on performance and business needsTech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phoneIntermediate level of proficiency in Microsoft Office and/or G-suite applicationsMust be flexible to accommodate changing business requirements
            Salary Ranges

            Compensation: $15.00/Hour - $15.50/Hour

            We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: . -The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

Keywords: DISH, Blacksburg , Customer Service Representative - Paid Training, Sales , Wytheville, Virginia

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