Customer Service Representative
Company: Perdue Farms
Location: Greensboro
Posted on: May 4, 2024
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Job Description:
Perdue AgriBusiness is part of Perdue Farms, a family-owned
company heading into its second century of growth and innovation.
An international agricultural products and services company, we
handle agricultural commodities and have a diverse portfolio of
products and businesses.SummaryPerdue AgriBusiness is seeking a
Customer Service Representativein Greensboro, NC. This position
will be responsible for the coordination required to ensure the
timely order processing, product movement and delivey of products.
Work is focused on customer satisfaction (internal and external)
and achievement of long-term account goals in line with company
vision and values.Principal and Essential Duties &
ResponsibilitiesAssist in order taking and ensure customers product
request are met. Input contracts and update customer shipping
profiles in SMARTsoft as needed.Coordinate with customers and
vendors regarding shipment details.Coordinate with operations to
ensure inventory quantity, quality, and storage
availability.Coordinate with transportation to determine rates and
equipment availability.Create, update, close and cancel load orders
in SMARTsoft.Provide information and authorization numbers to
customers and vendors.Validate after the fact non-freight accruals
on tickets in SMARTsoft.Wok with sales team to trouble shoot and
resolve accounts receivable issues.Audit and perform contract
maintenance regarding open balances, closing balances, rolls,
etc.Perform other tasks as assigned by supervisor.Minimum
EducationHigh School Diploma or equivalent (required)BS Degree
AgriBusiness, Business, or Transportation (preferred)Experience
Requirements1 to 3 years of customer service
experienceUnderstanding of Sales and Marketing concepts Strong oral
and written communications skillsStrong interpersonal skills Strong
negotiating skillsUnderstanding of standard software
applicationsEnvironmental Factors and Physical RequirementsNormal
climate controlled office spaces. Able to operate a motor vehicle
and travel to and from customer locations. Able to use standard
office equipment to include telephone, computers, copiers etc. Able
to move freely about plant and customer facilities. May be exposed
to external weather conditions to include rain, snow and extreme
temperatures (0 - 100 Degrees Fahrenheit), humidity, (0 - 100%),
and noise (50db to 100db). Able to lift up to 50 pounds. Occasional
overnight travel may be required.Perdue Farms, Inc. is an Equal
Opportunity / Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status.
Keywords: Perdue Farms, Blacksburg , Customer Service Representative, Sales , Greensboro, Virginia
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