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Lead Guest Services Agent

Company: Benchmark Hospitality
Location: Blacksburg
Posted on: November 11, 2021

Job Description:

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us at the Inn at Virginia Tech and Skelton Conference Center;

Inspiring ways to “Be the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Be the Difference” Culture.

Think this sounds like a fit for you? Apply now…we would love to have you on our team!

Job Description Summary:

Are you a someone who has excellent customer service skills and wants to make a difference in the guest’s experience?

What you will have an opportunity to do:

The Lead Guest Services Agent will provide leadership to our team while creating outstanding guests experiences, checking guest in and out, and processing payments. The position will be responsible for taking lodging room reservations, promoting hotel services, amenities and up-selling products to meet the guest request.  

The position is full-time, with benefits. Schedule will primarily be 7:00AM – 3:30PM and will include weekends, and HOKIE game days.

What You Need to Succeed:

  • Previous service industry, front desk or other hospitality customer service experience
  • Cash handling experience
  • Proficient use of computers and Microsoft Office
  • Ability to problem solve and handle customer issue with tact and sensitivity
  • Ability to communicate effectively with all guests and team members.
  • Preference given for previous experience working at a hotel or conference center, experience with hospitality software.

What the Job Does:

  • Provides excellent customer service to our hotel and conference center guests.
  • Uses the property management system, OPERA to register guests, assign rooms, process charges, payments and other front office procedures.
  • Receives special requests from guests and records or responds to each promptly and professionally.
  • Enters correct and accurate information in OPERA for lodging room reservations.
  • Treats hotel guests in a pleasant and respectful manner.
  • Works with other departments such as housekeeping, food and beverage and engineering to ensure guest satisfaction.
  • Maintains good communication with the front office team.

What We Are:

  • 147 Room Hotel and Conference Center with over 22, 000 sq. feet of meeting space.
  • Located in Blacksburg, VA.


What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Benchmark Hospitality, Blacksburg , Lead Guest Services Agent, Other , Blacksburg, Virginia

Click here to apply!

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