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Night Auditor Hyatt Place

Company: Newport Hospitality Group
Location: Blacksburg
Posted on: June 9, 2021

Job Description:

The Night Auditor is responsible to provide and promote a high level of guest service from reception at the front desk to guest checkout, as well as auditing/balancing the guest ledger. In addition to receiving and registering guests, the Auditor posts the day's room rate and room tax to each guest folio at the close of business. The Auditor ensures the accuracy of charges and sum of charges (from all departments) is properly annotated on each guest folio. In addition, he/she prepares PMS management reports that include occupancy, average daily rate, and revenue per available room calculations. The Night Auditor must have a working knowledge of all hospitality services including Front Office, night audit, and reservations management. He/She will work to ensure a 100% level of guest satisfaction by acting as the main point-of-contact for all guest requirements and requests throughout the period of stay. The ideal candidate for this position has a high school diploma (advanced education/coursework desired); previous hotel/hospitality or customer service experience; one year experience with front desk or customer-facing role (e.g., cashier, sales); strong computer skills; upbeat and friendly interpersonal skills; and a sincerely helpful demeanor.Responsibilities:Auditing Duties:Audit daily guest ledgerCollect entries from all departmentsVerify and balance entriesRectify discrepanciesEnsure accurate folio chargesPrepare management reportsGuest Representative Duties:Smile and continuously project a helpful attitudeGreet and register guests and provide room assignments, accommodating special requests whenever possibleAssist in the pre-registration and blocking of reservationsHandle guest check-ins and check-outs efficiently, in a friendly and professional mannerProvide information to all guests in a courteous and informative manner; Will not volunteer information about guests or associates - only indicate whether or not they can be reachedHandle complaints courteously, when necessary, relay through supervisor for appropriate action and enter in the follow up (Quore) logHandle lost and found by taking relevant messages and completing Lost and Found log in QuoreCommunicate with incoming shift by logging pertinent information in QuoreEnsure that all cash, checks, and miscellaneous departments are in balance at the end of each shiftComplete appropriate shift checklist dailyKeep housekeeping informed of any special requests in Quore, late checkouts, and special need areas in the hotelAnswers all incoming calls in a timely and friendly mannerAnswer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directionsServe food, non-alcoholic and alcoholic beverages when bartender/cook are not on dutyAssist guests in obtaining informationPost room charges, food and beverage charges, phone charges, and compute guest bills using PMS.Attend to special service requests including securing of guest valuables in safety deposit boxesPromote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate NHG products/servicesMaintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryersKeep the front office area neat, clean, and free of safety hazardsMaintain knowledge of the hotel and its services with hours of operations, room locations, types of rooms, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle eachBe knowledgeable of any special Hyatt/World of Hyatt promotions being offeredResponsible for proper telephone etiquetteDevelop a thorough knowledge of the hotel's PMS. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancyBe aware of new potential sales contacts through guest interaction and report the information to the Sales DepartmentWear proper uniform and name tag at all times in accordance with the standards of appearanceAttend monthly front office meetingsPerform required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHGAdhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee HandbookPerform all other duties as assigned by managementQualifications:High school diploma (or equivalent)One year experience in a customer service roleNeat, clean, and professional appearanceStrong computer and Internet skillsOrganized and detail orientedProfessionalism beyond reproachPleasant and helpful demeanorOutstanding moral, ethical characterFluent English-speaking and writing skillsPhysical stamina to stand on feet throughout shift

Keywords: Newport Hospitality Group, Blacksburg , Night Auditor Hyatt Place, Other , Blacksburg, Virginia

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