Customer Service Advisor - Christiansburg/Blacksburg VA
Company: Virginia Lube
Location: Blacksburg
Posted on: February 16, 2026
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Job Description:
Job Description Job Description A Customer Service Advisor (CSA)
is a mid-level position that entails identifying problems with
automobiles, gathering information from the customer, offering the
customer recommendations, and communicating orders to technicians
for repairs to be done. Customer service skills also play an
important part in this role, since you will be communicating with
customers to understand the issues/recommendations with their
automobile. Advisor Job Responsibilities and Duties: · Listen to
customers’ account of issues and symptoms to better understand what
the problem is for MultiCare Techs · Calculate and provide customer
with an estimate of work to be performed · Explain process to
clients so they understand what to expect and when their automotive
will be repaired in time · Record information gathered from each
visit in our customer system · Work with supervisors, repairmen and
the rest of team to provide a positive and expedient resolution for
customers · Consistent training on new services and products to
offer customers · Computer based training required, followed by one
on one role play training and customer interaction training ·
Professional appearance is always a must for this position
Keywords: Virginia Lube, Blacksburg , Customer Service Advisor - Christiansburg/Blacksburg VA, Customer Service & Call Center , Blacksburg, Virginia
