Patient Service Representative
Company: Robert Half
Location: Roanoke
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
and personable Patient Access Specialist to join our healthcare
team in Roanoke, Virginia. In this role, you will provide essential
support to patients and visitors, ensuring their experience is both
seamless and positive. This is a Contract to permanent position
within a fast-paced environment where exceptional organizational
and communication skills are vital. Responsibilities: • Welcome
patients and visitors warmly, creating a detail-oriented and
friendly atmosphere. • Accurately register patients, verify
insurance details, and update their records as needed. • Manage
scheduling for patient appointments, including confirmations and
follow-ups. • Process payments, collect co-pays, and ensure daily
transactions are balanced efficiently. • Work closely with clinical
and administrative teams to facilitate smooth patient flow. •
Protect patient privacy by strictly adhering to confidentiality
policies and regulations. • Address concerns and inquiries from
patients with empathy, escalating issues when necessary. • Proven
experience in patient scheduling and registration within a
healthcare setting is a plus. • At least one year of customer
service experience is required. • High school diploma or GED is
required. • Strong customer service skills, including call center
or direct patient interaction experience. • Ability to assist
patients effectively and with professionalism. • Familiarity with
healthcare systems and processes for managing patient services. •
Excellent organizational and multitasking abilities in a fast-paced
environment. • Strong interpersonal and communication skills to
connect with patients and staff. • Knowledge of confidentiality
practices and HIPAA compliance. • Proficiency in handling payments
and balancing transactions accurately.
Keywords: Robert Half, Blacksburg , Patient Service Representative, Administration, Clerical , Roanoke, Virginia
